Customer Support for the digital age
Reduce your team's workload and deliver immediate value by delivering chatbots, help center articles, and answers to common questions across all digital channels.
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of customers will switch to a competitor after more than one bad experience
80%
3 out of 5 customers say good customer service is key to their continued loyalty
3/5
Companies using EDNA resolve requests 47% faster and resolve 4X more requests
47%
Do you meet your customers expectations?
Experience matters more than ever
"EDNA allows us to provide timely attention to our clients through its omnichannel platform. The bot's automations are a great support to achieve the team's goals and the fast and personalized support helps us to continuously improve"
Fabio Marín
Social Media Team, FUNDATEC
Conversational Support
Watch your CSAT and NPS grow
Give your customers the immediate support experience they're looking for. With EDNA, customers can find answers on their own, automatically create support requests, and connect with live service representatives. Monitor the performance of your entire team and improve your satisfaction metrics.
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"EDNA's ability to automate tasks, deliver fast and accurate responses, and provide deep insight into our customers' behavior has fueled our growth and set us apart in the marketplace"
Angelica Ordoñez
Marketing Lead, La Piedad
ALL THE TOOLS YOU NEED
Customer experience is everything
Get to know your customers
A complete history of each client.
EDNA centralizes the contacts that arrive through different apps in a single integrated CRM. Merge contacts and get up-to-date information on your customers with every conversation, then send them personalized campaigns on their preferred channels.
Customize each Interaction
Recreate the in-person experience
Some requests require a more human touch to reach an effective resolution. When a face-to-face connection is needed, easily initiate support with video calls and live streaming events directly from the chat.
Data that makes a difference
From conversations to decisions
EDNA gives you key insights into your customer behavior in a robust and customizable analytics dashboard, so you can make decisions that improve your customer experience and drive more sales.
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Add superpowers with AI
Augmented Intelligence
Automate conversations with an AI Chatbot to reduce response times and service costs. Plus, it adds an AI personal assistant for each agent to suggest answers, correct grammar and tone, and gauge your customer sentiment.
"The EDNA platform helps us serve our clients from the different educational centers, under the same WhatsApp number in addition to other social network channels, thanks to this we have improved response times and communication in general with our clients. ."
Darío Jiménez
General Manager, Happy Crayons School
WE WORK WELL WITH OTHERS
Achieve more with one-click integrations
Connect your CRM, ERP or any other application to EDNA through our native integrations or create custom integrations to suit your needs
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"EDNA has been a great support, this tool strengthens our performance in social networks, at the same time it allows us to develop a communication link with our clients and give immediate answers."
Saidy Rodriguez
Sales & Marketing Head, Yamaha
IT ALL STARTS WITH A CONVERSATION
Conversations that turn into sales and loyalty. Everything from one place