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Customer Support for the digital age

Reduce your team's workload and deliver immediate value by delivering chatbots, help center articles, and answers to common questions across all digital channels.

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of customers will switch to a competitor after more than one bad experience


3 out of 5 customers say good customer service is key to their continued loyalty


Companies using EDNA resolve requests 47% faster and resolve 4X more requests


Do you meet your customers expectations?

Experience matters more than ever

EDNA Omnichannel Platform
EDNA Omnichannel Platform

Conversational Support

Support for your Support team

Automatically divert simple support questions from your service team, so they can focus on your highest-priority customers. EDNA allows you to create a knowledge base or connect to an existing one to provide customers with immediate answers, 24/7.

"EDNA allows us to provide timely attention to our clients through its omnichannel platform. The bot's automations are a great support to achieve the team's goals and the fast and personalized support helps us to continuously improve"

Fabio Marín

Social Media Team, FUNDATEC

Conversational Support

Watch your CSAT and NPS grow

Give your customers the immediate support experience they're looking for. With EDNA, customers can find answers on their own, automatically create support requests, and connect with live service representatives. Monitor the performance of your entire team and improve your satisfaction metrics.

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EDNA Omnichannel Platform
EDNA Omnichannel Platform

Conversational Support

Get a 360 view of your customers

Gain a deeper understanding of your customers, from who they are to their relationship with your company, to serve them quickly and in a personalized way.

"EDNA's ability to automate tasks, deliver fast and accurate responses, and provide deep insight into our customers' behavior has fueled our growth and set us apart in the marketplace"

Angelica Ordoñez

Marketing Lead, La Piedad


Customer experience is everything

Get to know your customers

A complete history of each client.

EDNA centralizes the contacts that arrive through different apps in a single integrated CRM. Merge contacts and get up-to-date information on your customers with every conversation, then send them personalized campaigns on their preferred channels.

EDNA Omnichannel Platform
EDNA Omnichannel Platform

Customize each Interaction 

Recreate the in-person experience

Some requests require a more human touch to reach an effective resolution. When a face-to-face connection is needed, easily initiate support with video calls and live streaming events directly from the chat.

Data that makes a difference

From conversations to decisions

EDNA gives you key insights into your customer behavior in a robust and customizable analytics dashboard, so you can make decisions that improve your customer experience and drive more sales.

EDNA Omnichannel Platform
EDNA Omnichannel Platform
EDNA Omnichannel Platform

Add superpowers with AI

Augmented Intelligence

Automate conversations with an AI Chatbot to reduce response times and service costs. Plus, it adds an AI personal assistant for each agent to suggest answers, correct grammar and tone, and gauge your customer sentiment.

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"The EDNA platform helps us serve our clients from the different educational centers, under the same WhatsApp number in addition to other social network channels, thanks to this we have improved response times and communication in general with our clients. ."
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Darío Jiménez

General Manager, Happy Crayons School


Achieve more with one-click integrations

Connect your CRM, ERP or any other application to EDNA through our native integrations or create custom integrations to suit your needs

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"EDNA has been a great support, this tool strengthens our performance in social networks, at the same time it allows us to develop a communication link with our clients and give immediate answers."
EDNA Omnichannel Platform

Saidy Rodriguez

Sales & Marketing Head, Yamaha


Conversations that turn into sales and loyalty. Everything from one place

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