Turn your chats into sales
The EDNA omnichannel platform makes it easy to sell more, get to know your customers, and build real relationships through conversations.
TRUSTED BY THE BEST COMPANIES
MEET THE EDNA CONVERSATIONAL SUITE
1 Inbox for all your apps + AI + Bots + CRM
and much more
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"Collaborating with EDNA has enabled us to accelerate our response times to client needs, thanks to the convenience of swift replies. Additionally, we've automated tasks and initiated special promotional campaigns with ease."
Susana Segura
Online Sales Head, Hyundai
ALL THE TOOLS YOU NEED
Get a 360 view of your customers
Get to know your customers
A complete history of each client.
EDNA centralizes the contacts that arrive through different apps in a single integrated CRM. Merge contacts and get up-to-date information on your customers with every conversation, then send them personalized campaigns on their preferred channels.
Customize each Interaction
Recreate the in-person experience
Some requests require a more human touch to reach an effective resolution. When a face-to-face connection is needed, easily initiate support with video calls and live streaming events directly from the chat.
Data that makes a difference
From conversations to decisions
EDNA gives you key insights into your customer behavior in a robust and customizable analytics dashboard, so you can make decisions that improve your customer experience and drive more sales.
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Add superpowers with AI
Augmented Intelligence
Automate conversations with an AI Chatbot to reduce response times and service costs. Plus, it adds an AI personal assistant for each agent to suggest answers, correct grammar and tone, and gauge your customer sentiment.
"The EDNA platform has given us powerful tools that allow us to optimize interactions with our customers and improve customer satisfaction."
Fernando Quille
IT Manager, Grupo Entregas
WE WORK WELL WITH OTHERS
Achieve more with one-click integrations
Connect your CRM, ERP or any other application to EDNA through our native integrations or create custom integrations to suit your needs
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"EDNA has been a great support, this tool strengthens our performance in social networks, at the same time it allows us to develop a communication link with our clients and give immediate answers."
Saidy Rodriguez
Sales & Marketing Head, Yamaha
IT ALL STARTS WITH A CONVERSATION
Conversations that turn into sales and loyalty. Everything from one place