Drive loyalty to your brand and attract more customers
Say hello to more leads, high-quality conversions, and happier customers with the smartest conversational marketing solution for modern businesses.
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of sales go to the brand that responds to its customers first. Talk to your customers 24/7
50%
WhatsApp message open rate.
Emails and SMS have open rates of 21.33%.
98%
Companies that excel at personalization generate 40% more revenue from those activities than average.
40%
Not meeting your customer's expectations?
Experience matters more than ever
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"EDNA allows us to provide timely attention to our clients through its omnichannel platform. The bot's automations are a great support to achieve the team's goals and the fast and personalized support helps us to continuously improve"
Fabio Marín
Social Media Team, FUNDATEC
Conversational Marketing
Know your customers like never before
Brands that factor personal preferences and behaviors into the customer experience are rewarded with loyalty. The best way to discover the preferences of your customers is simply through a conversation. Create tags to learn about your customers, their preferences and interests, and then have 1-1 conversations that turn into sales.
"EDNA's ability to automate tasks, deliver fast and accurate responses, and provide deep insight into our customers' behavior has fueled our growth and set us apart in the marketplace"
Angelica Ordoñez
Marketing Lead, La Piedad
ALL THE TOOLS YOU NEED
Get a 360 view of your customers
Customize each Interaction
Recreate the in-person experience
Some requests require a more human touch to reach an effective resolution. When a face-to-face connection is needed, easily initiate support with video calls and live streaming events directly from the chat.
Data that makes a difference
From conversations to decisions
EDNA gives you key insights into your customer behavior in a robust and customizable analytics dashboard, so you can make decisions that improve your customer experience and drive more sales.
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Add superpowers with AI
Augmented Intelligence
Automate conversations with an AI Chatbot to reduce response times and service costs. Plus, it adds an AI personal assistant for each agent to suggest answers, correct grammar and tone, and gauge your customer sentiment.
"The EDNA platform helps us serve our clients from the different educational centers, under the same WhatsApp number in addition to other social network channels, thanks to this we have improved response times and communication in general with our clients. ."
Darío Jiménez
General Manager, Happy Crayons School
WE WORK WELL WITH OTHERS
Achieve more with one-click integrations
Connect your CRM, ERP or any other application to EDNA through our native integrations or create custom integrations to suit your needs
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"EDNA has been a great support, this tool strengthens our performance in social networks, at the same time it allows us to develop a communication link with our clients and give immediate answers."
Saidy Rodriguez
Sales & Marketing Head, Yamaha
IT ALL STARTS WITH A CONVERSATION
Conversations that turn into sales and loyalty. Everything from one place